Complaints

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In the spirit of my last post, I got a call from a mom who was most upset with her son’s swim coach. She complained and commented. Finally I asked her has she spoke to our Head Coach. She said No because he will tell her son’s coach. My next question to her was How was the issue to be resolved if the person she has an issue with isn’t aware of it?

This is another form of how we are lacking communication skills. She said she won’t say anything until she is so mad she just explodes on him… there are better ways!

Talking to people when calm in my opinion gets the point across. Hopefully the other person will listen and together they may be able to come up with an agreement as opposed to her exploding and him just seeing an attack closing himself off to any form of communication.

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