I know I was raised to get a good education, get a good paying job and I will be happy. I found this not to be true.
I got a bachelor in business and a master in IT. Most of the time I had to dumb down my resume to even be considered for a position, then when I got the job I out grew it within months. My mind was different than most of my coworkers. I learned what I had to do, then I would look at how the system worked. My way of thinking is make the system as effective and efficient as possible. This didn’t go over well most of the time. Many supervisors thought I was trying to take their position… furthest thing from my mind. Also when I lost the feeling of accomplishment or saw that they preferred to be redundant and obsolete I had to leave.
I need to feel like I am making a difference in other people’s lives. My favorite position to date was when I went door to door as “acquisitions” and customer service for a telecommunication company. Their new service was becoming available in small pockets of the county. I was the person to introduce customers to the new product and make sure they were satisfied with what they currently had. I loved training my co-workers, meeting people at their homes, and helping them save money after looking over their bills and making them aware of their service and spending. One customer saved over $150 per month with this new program and looking up the number instead of calling 411. Not everyone was open to the new service and I was only yelled at once – by a man who told me to come back.
I was honest and told people when what they currently had was the best they could afford. I got phone calls thanking me by their families for being so honest. I was the face of customer service in the areas that I oversaw. I held this position over 6 years ago and sometimes will run into someone that I had visited. I was impressed that those I ran into remembered my name and truly cared about my well being. Just recollecting the artist at a Arts Festival in South Miami or a woman at Costco brings me to tears knowing that I made such an impact that they remembered me so long after I had visited them at their homes.
I feel that this is the answer to my life questions. How can I best serve my community? How can I truly make a positive difference?